Covid 19: Service Update

At The New You Plan, because we are a food company, we fall into the category of essential services and are therefore permitted to continue shipping our products. However, stringent changes have been put in place to ensure the health and safety of both our staff and customers during the Covid-19 crisis. Here’s everything you need to know…

Due to the Covid-19 pandemic, measures have been put in place in order to adhere to new government policies within our business. This means the following:

Our customer services team

Our customer service team are now all operating remotely. However, we will still be taking calls / live chats and emails so you can easily get in touch. The nature of this access still also ensures we adhere to data protection regulations. The only impact we have here is that call volumes have increased so if you are unable to get through to us on your first try, please leave a message and we will get back to you as soon as one of our agents is available. If you prefer, use the live chat function on the website and ask for us to call you back.

Our dispatch team / warehouse

Again, we have seen a recent increase in orders, however we have increased capacity to ensure that all orders are being dispatched within the promised timescales. If this changes we will be updating this blog immediately and contacting affected customers where possible. We have set up additional spaces to ensure

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